FAQ


GENERAL QUESTIONS

Does Graphic Songs take bulk orders?

Yes, we do. Shoot your enquiry at hellographicsongs@gmail.com

How long does it take to for my order to arrive?

We process all orders within 1-2 working days. Shipping can take between 6-10 working days depending on your location.

What about the shipping costs?

A flat INR 50 will be charged for orders below INR 1000. 

How about free shipping?

All orders more than INR 1000 are eligible for free shipping. Yay!

Where do you ship from?

We ship from New Delhi.

Do you ship internationally?

Not yet!

How can I track my order?

You would get a confirmation email when your order is shipped with the order tracking details.

Can I cancel/modify an order?

Yes but within 24 hours time.

But why does the product's print look different than the website?

We try to maintain the highest printing standards for all our products. However, please allow slight color variation as color transfer happens differently on different materials. 

Where do you get all these awesome designs from?

Everything is designed by our Founder & Creative Director Pranav Bhardwaj (instagram.com/pranavxbhardwaj)

I have a great idea for Graphic Songs, can I send it to you?

Sure, we'll see what can we make out of it.

I have a shop, I'd love to sell your designs in it.

That's great. Please leave details on our 'Get in touch' page or you can connect on the live chat.

I'm a musician, I want to get in touch for my album art.

Super. Please connect on the live chat or email us at hellographicsongs@gmail.com

I have a college event. How can I get in touch with you to design awesome merchandise?

Easy, ping us on the live chat.

I want to intern with Graphic Songs.

We'd love to hear more about that. Send in your CV and interested area of working (design, writing) to us at hellographicsongs@gmail.com

I have a design project, can you help?

We can't wait to hear about it. Email us at hellographicsongs@gmail.com

We are music NGO and open to collaborate?

Look no further. Email us at hellographicsongs@gmail.com right away.

I love all the designs. Can I post them on my social handles?

Feel free to repost the designs from this site or our IG handle @graphicsongs. Please do share with the hashtag #graphicsongs. If you photograph your merchandise on Instagram, we’ll repost them on our social handles.

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RETURN POLICY

How to I return an item and get the refund?

Sorry, we are a small store not a fulfilment unit. We try really hard to keep the prices minimum and the quality at maximum. Hence the products once delivered will not be taken back unless in case of a defect or wrong delivery. The defected products can be returned within 20 days from the date of purchase.

I received a damaged product. How do I return it?

If you have received a damaged item, we will send a replacement at no extra cost. Make sure it is on the day of delivery only and we will send you the new product again. You must email us the damaged item's photograph with your details to hellographicsongs@gmail.com asap.

I think my package is missing. What should I do?

Please be sure to double check your billing and shipping addresses when placing an order, as we are unable to reroute packages once they have been shipped. We will do everything we possibly can to assist you. However, we cannot be held responsible for lost or stolen packages.

I can't wait. When can I expect to receive my order?

For all orders delivery time is 6-10 working days.

How can I pay for my order?

You can use any of these payment options:

Debit Cards from all leading Indian Banks

Net Banking from all leading Indian Banks

Who pays the postal/shipping charges for the returned goods?

The customer pays the return shipping charges. We do not reimburse the shipping charges. 

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T&C FOR RETURNS

The final decision on whether a returned item will be approved or rejected is solely at the discretion of Graphic Songs.

The returned items will only be accepted in their original packaging as it was delivered to you.

The product you're returning must be in an original condition.

Please do not accept the package in damaged condition.

Products in sets cannot be returned individually.

Please note that the products might look different from the ones you see on the website.

In case of any other concern, please get in touch with us at hellographicsongs@gmail.com

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SHIPPING ADDRESS FOR RETURNS

Please ship your damaged/defected product to:

38, I Floor, Hauz Khas Village, New Delhi 110016

Get in touch with us on the live chat for any questions.